Refund Policy

Return and Refund Policy

At Noah Trails, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer a simple and easy process for returns and refunds. Please review our policy below for details.

1. Returns

  • You can return items within 30 days of receiving your order for a full refund or exchange.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain items, such as perishable goods, customized products, or final sale items, are not eligible for return. Please check the product page for specific details.

2. Return Process

  • To initiate a return, please contact us at [email protected] with your order number and reason for return.
  • We will provide you with a return shipping label and instructions on how to send your item back.
  • Returns must be shipped back to us within 14 days of receiving the return label.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Please note that shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

4. Exchanges

  • If you need to exchange an item for a different size, color, or model, please contact us at [email protected].
     

    We will guide you through the exchange process.

  • Exchanges are processed once the original item is returned.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at
    [email protected] with photos of the damage. We will arrange a replacement or refund at no additional cost.

6. Return Shipping Costs

  • If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
  • For all other returns, the cost of return shipping will be deducted from your refund, or you may use your own shipping service.

7. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • Customized or personalized products

8. Late or Missing Refunds

  • If you haven’t received a refund after 7 business days, first check your bank account and then contact your credit card company. It may take some time before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at
     

9. Contact Us

If you have any questions about our refund or return policy, please contact us [email protected].